What makes great customer experience?

Welcome aboard for another episode of Dance Principals United, this time featuring the delightful journey of Amanda Barr and Nathan Barr, straight from the sunny land of Thailand. On this episode, they dive into their adventures with their three adorable kids, sharing stories of navigating local Thai culture, quirky restaurants, and even dirt floors!

This week, the dynamic duo get a little philosophical, pondering over the importance of customer experience. Using their experiences from Thailand, they draw parallels to dance studio management. Just like a restaurant, a dance studio can be simple or luxurious, but what sets it apart? It's all about the atmosphere, the culture, and the people!

The Barrs share some epic tales of enjoying street food and tackling language barriers, all while being mindful of the customer experience they received. They discuss how local vendors went above and beyond to help them, despite the language gap and unfamiliarity. They draw a direct line to how this approach can be applied in a dance studio context, and how building a warm, welcoming atmosphere can transform your business.